At VernikaSaree, customer satisfaction is our priority. Please read our policy carefully before placing your order.
Parcel Opening Video (Mandatory)
- A 360° parcel opening video is compulsory for every order.
- The video must begin before opening the sealed package and continue in one uninterrupted recording until the product is fully unpacked and inspected.
- Please check the product completely while recording the live video.
- Any defect, damage, missing item, or incorrect product must be clearly visible in the parcel opening video.
- Replacement requests will only be accepted if the issue is clearly visible in the parcel opening video.
- No replacement, return, or damage claim will be accepted without a valid parcel opening video.
Return & Replacement Eligibility
Replacement is available only if:
- You receive the wrong product.
- The product has a manufacturing defect.
- The product is damaged during transit.
Return Conditions
- The request must be raised within 48 hours of delivery.
- The saree must be unused, unwashed, and in its original condition with all tags and packaging intact.
- You must provide:
- Parcel opening video
- Clear photos of the issue
- Order ID
Colour Disclaimer
- Slight colour variations may occur due to camera quality, lighting, and different mobile/computer screen settings.
- These variations are normal and are not considered product defects.
- Returns or replacements will not be accepted for colour differences.
Non-Returnable Items
We do not accept returns or replacements for:
- Change of mind.
- Colour variation due to screen or camera resolution.
- Used, washed, or altered products.
- Products without original tags or packaging.
- Claims made without a parcel opening video.
Payment Policy
- Cash on Delivery (COD) is not available.
- We accept Online Payments only.
Contact Us
For any assistance, contact our customer support with your Order ID, parcel opening video, and photos of the issue. Our team will review your request and respond as soon as possible.